Thank you for shopping with us! We want you to be happy with your purchase. Here’s our simple and clear return and exchange policy:
Eligibility for Returns and Exchanges
- Returns and exchanges are accepted within 10 days of delivery.
- Returns are only allowed if the product is faulty, damaged, or defective.
- The product must be unused, in its original packaging, and include all labels and protective stickers.
Steps for Returns and Exchanges
1. Contact Us
- Email us at return@omnizs.com or WhatsApp at 03422423353 within 10 days of receiving your order.
- For defective items, send photographic evidence of the issue via email or WhatsApp within 10 days of purchase.
2. Pack the Product
- Once approved, you will pack the product. Please ensure the product is packed properly to avoid damage during return shipping.
3. Ship the Product
- Send the product to the address provided by our team using a reliable courier service.
Return Shipping for Exchanges
- If the exchange is due to our error (wrong size, color, or a damaged/defective product), we will cover the return shipping costs.
- If the exchange is for any other reason, the customer is responsible for the return shipping fees.
Refund Process
- Once we receive and inspect your return, we’ll process your refund within 7-10 business days.
- Refunds are issued via bank transfer, Easypaisa, or JazzCash.
We hope this policy is easy to understand. If you have any questions, feel free to reach out to our customer support team.
Thank you for shopping with us!